Returns, Refunds & Exchanges

We're happy to accept returns for eligible items within 30 days of shipment. Please see the details below:

Initiating Your Return

Looking to make a return online? You’re in the right place. Click here to be redirected to our returns portal to initiate a return online.

Refunds

Purchases made by debit or credit card and through PayPal, Apple Pay, Google Pay will be credited back to the original form of payment. 
Returns that have been initiated on [add link] can take 1-2 weeks to process depending on when the return is received. Please make sure you select the right item(s) you wish to return to avoid delays in refunding.
Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

Return Exceptions

Products that are classified as final sale cannot be returned or exchanged. Please refer to the product page for information on whether an item is a final sale item.

Exchanges

We do offer direct exchanges.

U-Power is not responsible for any returns lost in transit or any additional charges incurred.